On occasion, we understand that you may need to return your purchase.
Customer notice: All products are bespoke and made to order. Our standard lead times are 6 weeks. However, this could vary and Global factors outside of our control may impact this. Artwork will be sent for production after payment has been made & you have agreed to the final design. By approving any artwork you agree that you have checked that all spelling, logos and designs are correct. Artwork is supplied as a guide only and whilst we do our very best to ensure that the final products are as close to a match as possible, some designs and colours may vary slightly from those shown. Please note: The placing and sizing of logos and design may vary due to template design and scaling. If a specific colour is required for printing, it is your responsibility to provide us with a Pantone reference, which we can try & match, otherwise, the closest match will be used. By approving your artwork, you also agree that you are happy for us to use both images of your artwork & final products on our website or social media channels & that you have the relevant authority to be able to use the logos added to your garment(s).
We can not accept responsibility for any ad-hoc amendments or instructions that are sent to us once your design has been submitted for production. This includes updating measurements. We will endeavour to ensure your instructions to our production team are updated, however, sending amendments could result in things being missed or overlooked.
If you have purchased through our online store and you are not 100% satisfied with your purchase, we are here to help. You can return the product in exchange for a credit note or exchange the product for another one, be it similar or not. This does not apply to any customised, made to measure or bespoke purchases.
In the event of a helmet sizing issue, the product must be returned with the box undamaged and all labels still attached. We are unable to accept returns where the box is damaged or the labels have been removed.
Your item will need a receipt or proof of purchase.
You must notify us of your intent to return the product within 14 days of receiving it. We are unable to accept returns where the product has been altered or adjusted. You must then return it no later than 14 days after your given notice. Notifications to return any items must first be sent in writing to email@example.com. Notification to return a product via any other channel can-not be accepted.
Any product you return must be in the same condition you received it, unopened and in the original packaging.
Any credits must be used within 6 months of your original purchase.
You are responsible for covering the cost of any returned products. All postal charges are non-refundable. All returns must be sent via tracked delivery in a secure box or package and fully insured to cover the value of the item.
In the event that you are unhappy with any aspect of a customised, made to measure or bespoke purchase please contact us at firstname.lastname@example.org within 14 days of your purchase to discuss your issue.
Under no circumstances will we accept returns where the item has been worn, as this will immediately invalidate any supplier guarantee.
All orders placed via our online store will be processed upon a cleared payment. Successful payments will clear the next working day if received before 12am. Payments made on a Friday will clear on a Monday or Tuesday the following week.
Payments made via a direct invoice from Custom Racewear Limited will clear the same day. This does not apply to payments made to Custom Racewear Limited from outside of the UK, where we have issued you with an invoice. Typically these payments will take up to 5 working days to clear depending on the bank.