Return Policy: 

 

On occasion we understand that you may need to return your purchase.  

If you have purchased through our online store and you are not 100% satisfied with your purchase, we are here to help. You can return the product in exchange for a credit note or exchange the product for another one, be it similar or not. This does not apply to any customised, made to measure or bespoke purchases.

 

In the event of a helmet sizing issue, the product must be returned with the box undamaged and all labels still attached. We are unable to accept returns where the box is damaged or the labels have been removed.   

Your item will need a receipt or proof of purchase. 

You must notify us of your intent to return the product within 14 days of receiving it. You must then return it no later than 14 days after your given notice. Notifications to return any items must first be sent in writing to info@customracewear.co.uk. Notification to return a product via any other channel can-not be accepted. 

Any product you return must be in the same condition you received it, unopened and in the original packaging.


Any credits must be used within 6 months of your original purchase. 

You are responsible for covering the cost of any returned products. All postal charges are non-refundable. All returns must be sent via tracked delivery in a secure box or package and fully insured to cover the value of the item.

In the event that you are unhappy with any aspect of a customised, made to measure or bespoke purchase please contact us at info@customracewear.co.uk within 14 days of your purchase to discuss your issue.  

 

Under no circumstances will we accept returns where the item has been worn, as this will immediately invalidate any supplier guarantee

Payments:

 

All orders placed via our online store will be processed upon a cleared payment. Successful payments will clear the next working day if received before 12am. Payments made on a Friday will clear on a Monday or Tuesday the following week.

Payments made via a direct invoice from Custom Racewear Limited will clear the same day. This does not apply to payments made to Custom Racewear Limited from outside of the UK, where we have issued you with an invoice. Typically these payments will take up to 5 working days to clear depending on the bank.